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1. How long will my order take to arrive?

• Orders are processed within 2–4 business days.

• UK delivery usually takes 3–7 business days after shipping.

• International orders typically take 7–21 business days, depending on the destination.

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2. Do you ship internationally?

Yes, we ship worldwide! International shipping costs and times vary by location. Customers are responsible for any customs duties, taxes, or import fees.

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3. How can I track my order?

Once your order ships, you’ll receive an email with a tracking link so you can follow your package.

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4. Can I return or exchange an item?

Yes. We accept returns and exchanges on unworn, unused, and unwashed items within 14 days of receiving your order. Some items (such as underwear, socks, face coverings, or final sale items) cannot be returned for hygiene or clearance reasons. Please see our [Refund & Returns Policy] for details.

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5. What if I received a faulty or incorrect item?

We’re sorry about that! Please contact us within 7 days of receiving your order, and we’ll arrange a replacement or refund at no extra cost to you.

 

6. Who pays for return shipping?

Customers are responsible for return shipping unless the item is faulty or incorrect. We recommend using a tracked service.

 

7. Do you restock sold-out items?

Some items may be restocked, but limited edition drops will not. Follow us on [Insert Social Media Links] or sign up for our newsletter to stay updated on restocks and new releases.

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8. How do I know what size to order?

We include a size guide on each product page. If you’re still unsure, feel free to contact us for sizing advice.

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9. Can I change or cancel my order after placing it?

We process orders quickly, but if you need to make a change, email us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to help.

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10. How can I contact Carpe Diem?

You can reach us at:
Email: thecarpediemcollective@gmail.com